Policies

Accessibility

Last Updated: 29 Feb 2024

At this centre we provide the following facilities to make the centre accessible to everyone:

Car Park

  • Parking is free for all users.
  • The car park is located at the front of the venue.
  • The car park type is open air/surface.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
  • The nearest Blue Badge bay is 14m (15yd 11in) from the main entrance.
  • The furthest Blue Badge bay is 24m (26yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

Public Transport

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Broome.

Reception

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are adjustable.
  • There is not a hearing assistance system.

Outside Access

  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 96cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The ramp/slope is located on the footpath leading to the entrance.
  • The gradient of the ramp/slope is slight.

Inside Access

  • There is level access to the service(s).
  • This venue does play background music.
  • Music is played in the fitness suite.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are medium.

Accessible Toilet

  • There is pictorial, tactile and written text signage on or near the toilet door.
  • This accessible toilet is approximately 14m (15yd 11in) from the main entrance.
  • The accessible toilet is located immediately beyond the entrance.
  • There is level access to this accessible toilet.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are not steps into the swimming pool.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Gym

  • The fitness suite is located off the main corridor.
  • The fitness suite is 33m (36yd 3in) from the main entrance.
  • There is step free access to the fitness suite.
  • There are doors into the fitness suite.
  • The doors open towards you (pull).
  • The doors are double.
  • The doors are heavy.
  • The opening is 180cm wide.
  • Staff receive some training in assisting disabled people.
  • Training provided is by the local authority.
  • Equipment suitable for mobility or sensory impaired users includes the multi-gym, rowing machines and cycles.
  • A portable hearing loop is not available for induction.
  • There is not clear manoeuvring space between equipment.
  • There is level access to all of the equipment.

Accessible Changing Rooms (Pool)

  • There are accessible changing rooms available.
  • The accessible changing room is located off the main corridor.
  • The facility is 61m (66yd 2ft) from the main entrance.
  • The door opens by sliding.
  • The width of the door is 85cm (2ft 9in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 258cm x 200cm (8ft 6in x 6ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 180cm (5ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 43cm (1ft 5in) above floor level.
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 43cm (1ft 5in).

Changing Rooms (Gym)

  • There are accessible changing rooms available.
  • The accessible changing room is located off the main corridor.
  • The facility is 31m (33yd 2ft) from the main entrance.
  • The door opens outwards.
  • The width of the door is 88cm (2ft 11in).
  • The door is locked by a twist lock.
  • The dimensions of the accessible changing room are 240cm x 260cm (7ft 10in x 8ft 6in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 126cm (4ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 74cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair and a flip-down seat.
  • The height of the seat is 48cm (1ft 7in).

Our accessibility information can also be found on AccessAble.co.uk


 

This accessibility statement outlines how accessible this website and third-party booking and membership application is and what measures are being taken to improve its accessibility status.

Accessibility on this website

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA - this website is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • you cannot skip to the main content when using a screen reader
  • some interface elements do not have sufficient colour contrast. For example, buttons, images, text and hovering on buttons
  • some links or controls open new windows or frames without a warning
  • some of our images do not have alternative (alt) text descriptions
  • some link text is not meaningful and within context
  • our cookie modal dialog does not have a descriptive dialog title

We will continue to improve accessibility across this website inline with WCAG guidelines. This work is being carried out throughout 2021.


Accessibility of third-party booking and membership application (Legend)

The booking and memberships system used on this website is a third-party application supplied by Legend and is used to support bookings and memberships at SpArC Bishops Castle. This accessibility statement outlines how accessible this application is and what measures are being taken to improve its accessibility status. 


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA - this application is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We know some parts of this application are not fully accessible:

  • issues with some form elements including duplicate ID's, missing or duplicate control labels
  • missing alt text
  • nested tables which some screen readers may find difficult to read
  • issues when trying to navigate using a keyboard
  • duplicate page titles on different pages
  • missing site map
  • low contrast of some text and buttons

We will continue to work with our third party supplier, Legend, to improve accessibility across their application inline with WCAG guidelines. This work is being carried out throughout 2021.

 

Feedback

We welcome your feedback on the accessibility of this website and third-party booking and membership application. If you are having difficulty viewing or navigating the content, notice any functionality that you believe is not fully accessible to people with disabilities, or have any suggestions on how we might improve accessibility please Contact Us stating "Accessibility" in your message.

 

Date

This statement was created on 28th April 2021.